The Customer Review Software to Grow Your Business & Protect Your
Reputation
- Get Reviews on Autopilot
- Auto-Publish Good Reviews for Marketing
- Escalate Bad Reviews to Trouble Tickets
- Increase Referrals from Happy Clients
- Customizable Style & Branding
- Syndicate Reviews to Boost Reputation
- Easy Setup & Integration Options
Executive Summary
You already know you need reviews, specifically positive ones. But how? Most customers just smile, say thanks, and go on about their lives. 93% of consumers say reviews influence their purchase decisions. Unhappy clients are 8 times more likely to leave online reviews than happy customers. This can skew your reputation negatively. So take active control to shape and optimize your online reviews.
Easily create your reviews portal with your branding and URL. Add to emails, website, and more to automate intake.
Automatically gather reviews. Happy customer's reviews can auto-publish for marketing and request referrals and social shares.
Negative reviews will open a trouble ticket for your management team to investigate and are not auto-published.
Turn Happy Customers Into More Happy Customers
When you get reviews, if the customer is happy, we’ll do all we can to help them spread the word. This includes one-click review syndication on Google, Yelp, Facebook, other platforms, and depending on your settings, industry-specific or custom platforms. Turn your customer success into marketing assets, all in an SEO optimized and backlinked fashion. Happy customers automatically see options to refer friends, share on social media, add a video, and optionally review coupons for upsells or cross-sells.
Defend and Manage Your Business Reputation
To remove reviews from Google, Yelp, Facebook, and other platforms, you have to be the legal owner unless you can prove the improper use of trademarks or that the reviewer violated the terms of the hosting website. Defamation, slander, and libel suits are difficult to win. But there’s a solution: “flood” negative reviews off page one and firewall hundreds of positive reviews. If most of your clients are happy, your online reputation should reflect this.
Customer Ratings and Review Management Software
Another key goal of your customer experience software is honest feedback, tied to the location/agent/service/product purchased. Your new Reviews System can tag incoming reviews with multiple criteria. By filtering your dashboard, you can see net totals about potential “promoters” or “advocates” and correlate that score to specifics to see what’s working well and any areas that need retraining or policy changes. By automating your customer satisfaction survey, you can more consistently delight customers — and turn them into raving fans who serve as brand advocates.
WordPress Reviews Plugin for Full Control of Reviews
Generate Customer Satisfaction Surveys
Easily create excellent looking customer satisfaction surveys in all manners of styles. Use 1 to 5 stars or 0 to 10 rating.
Add One-Click Sharing
Help spread the word to get referrals, cycle stories back into marketing, and pre-flood (firewall) good reviews to protect against online reputation attacks. Shareable on Facebook, Google, Yelp, and other platforms!
Open Trouble Ticket
Create a helpdesk ticket (on SwiftCloud) so you can address unhappy customers before they damage your reputation on the web. Make it right with your users.
Device Friendly
Enjoy responsive design formatting for mobile phones, tablets, and desktops. Cloud-based 24/7 access, auto backups, and always the newest version.
Micro and Macro Reviews
Let your customers leave both micro-reviews, which are specific to their experience, and macro-reviews, which talk about your business as a whole. Get feedback on how you’re doing and how customers view your company.
Analyze Your Data
Find out where reviews are coming from, collection rates, and changes with our simple-to-use dashboard analytics. View historic graphs to see how your campaigns and actions have made a difference.
Easy to Use, Easy to Customize
Use our WordPress plugin to easily get started. Easily customize the look and feel of your web surveys. Ask different follow-up questions depending on scores.
Turn Positive Reviews into Marketing Assets
Increase your traffic by having stars show up in searches related to your business. Increase your profits by winning over potential customers when they see others’ positive feedback.
Works for Any Business
No matter what type of business you run, you can always benefit from positive reviews. Retail, hospitality, professional services, automotive, animal services, salon and spas, dental and medical, home improvement… the list goes on.
Easy Pricing. No Contracts. Upgrade or Downgrade Anytime.
Pricing per month when paid annually.
| Solopreneur | Team | Business | Enterprise & API |
| $12.50/mo Start Now | $20/mo Start Now | $49/mo Start Now |
Contact Us 800.840.3928 Ext 1 Contact Us |
| 1 to 5 Auto-Published Reviews | 6 to 20 Auto-Published Reviews | 20 to 200 Auto-Published Reviews | 200+ Auto-Published Reviews |
| Customizable Style & Branding | Customizable Style & Branding | Customizable Style & Branding | Customizable Style & Branding |
| Easy Setup & Integration | Easy Setup & Integration | Easy Setup & Integration | Easy Setup & Integration |
| One Click Sharing to Social Sites | One Click Sharing to Social Sites | One Click Sharing to Social Sites | One Click Sharing to Social Sites |
| Open Trouble Tickets | Open Trouble Tickets | Open Trouble Tickets | Open Trouble Tickets |
| Email Support | Expedited Support | Phone Callback Support | Live Phone Support with Support Guarantees |
| Refer-a-Friend Options | Refer-a-Friend Options | Refer-a-Friend Options | |
| Generate Satisfaction Surveys | Generate Satisfaction Surveys | Generate Satisfaction Surveys | |
| Pre-Flood "Firewall" Good Reviews | Pre-Flood "Firewall" Good Reviews - Ask Us Your Options |
Guaranteed Value Investment
We aren't happy unless you're happy. Our software should give your company 100% ROI — in fact, we guarantee all service for 60 days with an unconditional money-back guarantee.
What People Are Saying
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