The Customer Review Software to Grow Your Business & Protect Your

  • Get Reviews on Autopilot
  • Auto-Publish Good Reviews for Marketing
  • Escalate Bad Reviews to Trouble Tickets
  • Increase Referrals from Happy Clients
  • Customizable Style & Branding
  • Syndicate Reviews to Boost Reputation
  • Easy Setup & Integration Options
Executive Summary

You already know you need reviews, specifically positive ones. But how? Most customers just smile, say thanks, and go on about their lives. 93% of consumers say reviews influence their purchase decisions. Unhappy clients are 8 times more likely to leave online reviews than happy customers. This can skew your reputation negatively. So take active control to shape and optimize your online reviews.

1. Create

Easily create your reviews portal with your branding and URL. Add to emails, website, and more to automate intake.

2. Collect

Automatically gather reviews. Happy customer's reviews can auto-publish for marketing and request referrals and social shares.

3. Manage

Negative reviews will open a trouble ticket for your management team to investigate and are not auto-published.

Where Can I Collect Reviews?

Automated Reviews and Reputation

Customer Review Software 1

Turn Happy Customers Into More Happy Customers

When you get reviews, if the customer is happy, we’ll do all we can to help them spread the word. This includes one-click review syndication on Google, Yelp, Facebook, other platforms, and depending on your settings, industry-specific or custom platforms. Turn your customer success into marketing assets, all in an SEO optimized and backlinked fashion. Happy customers automatically see options to refer friends, share on social media, add a video, and optionally review coupons for upsells or cross-sells.

Customer Review Software 3

Defend and Manage Your Business Reputation

To remove reviews from Google, Yelp, Facebook, and other platforms, you have to be the legal owner unless you can prove the improper use of trademarks or that the reviewer violated the terms of the hosting website. Defamation, slander, and libel suits are difficult to win. But there’s a solution: “flood” negative reviews off page one and firewall hundreds of positive reviews. If most of your clients are happy, your online reputation should reflect this.

Customer Review Software 5

Customer Ratings and Review Management Software

Another key goal of your customer experience software is honest feedback, tied to the location/agent/service/product purchased. Your new Reviews System can tag incoming reviews with multiple criteria. By filtering your dashboard, you can see net totals about potential “promoters” or “advocates” and correlate that score to specifics to see what’s working well and any areas that need retraining or policy changes. By automating your customer satisfaction survey, you can more consistently delight customers — and turn them into raving fans who serve as brand advocates.

WordPress Reviews Plugin for Full Control of Reviews

Generate Customer Satisfaction Surveys

Easily create excellent looking customer satisfaction surveys in all manners of styles. Use 1 to 5 stars or 0 to 10 rating.

Add One-Click Sharing

Help spread the word to get referrals, cycle stories back into marketing, and pre-flood (firewall) good reviews to protect against online reputation attacks. Shareable on Facebook, Google, Yelp, and other platforms!

Open Trouble Ticket

Create a helpdesk ticket (on SwiftCloud) so you can address unhappy customers before they damage your reputation on the web. Make it right with your users.

Device Friendly

Enjoy responsive design formatting for mobile phones, tablets, and desktops. Cloud-based 24/7 access, auto backups, and always the newest version.

Micro and Macro Reviews

Let your customers leave both micro-reviews, which are specific to their experience, and macro-reviews, which talk about your business as a whole. Get feedback on how you’re doing and how customers view your company.

Analyze Your Data

Find out where reviews are coming from, collection rates, and changes with our simple-to-use dashboard analytics. View historic graphs to see how your campaigns and actions have made a difference.

Easy to Use, Easy to Customize

Use our WordPress plugin to easily get started. Easily customize the look and feel of your web surveys. Ask different follow-up questions depending on scores.

Turn Positive Reviews into Marketing Assets

Increase your traffic by having stars show up in searches related to your business. Increase your profits by winning over potential customers when they see others’ positive feedback.

Works for Any Business

No matter what type of business you run, you can always benefit from positive reviews. Retail, hospitality, professional services, automotive, animal services, salon and spas, dental and medical, home improvement… the list goes on.

Easy Pricing. No Contracts. Upgrade or Downgrade Anytime.

Pricing per month when paid annually.

Solopreneur Team Business Enterprise & API
$12.50/mo Start Now $20/mo Start Now $49/mo Start Now Contact Us
800.840.3928 Ext 1
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1 to 5 Auto-Published Reviews 6 to 20 Auto-Published Reviews 20 to 200 Auto-Published Reviews 200+ Auto-Published Reviews
Customizable Style & Branding Customizable Style & Branding Customizable Style & Branding Customizable Style & Branding
Easy Setup & Integration Easy Setup & Integration Easy Setup & Integration Easy Setup & Integration
One Click Sharing to Social Sites One Click Sharing to Social Sites One Click Sharing to Social Sites One Click Sharing to Social Sites
Open Trouble Tickets Open Trouble Tickets Open Trouble Tickets Open Trouble Tickets
Email Support Expedited Support Phone Callback Support Live Phone Support with Support Guarantees
Refer-a-Friend Options Refer-a-Friend Options Refer-a-Friend Options
Generate Satisfaction Surveys Generate Satisfaction Surveys Generate Satisfaction Surveys
Pre-Flood "Firewall" Good Reviews Pre-Flood "Firewall" Good Reviews - Ask Us Your Options

Customer Review Software 7

Guaranteed Value Investment

We aren't happy unless you're happy. Our software should give your company 100% ROI — in fact, we guarantee all service for 60 days with an unconditional money-back guarantee.

Customer Review Software 7


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What People Are Saying

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