At [Your Cleaning Business Name], we strive to provide exceptional service to all our clients. However, if you have any concerns or complaints regarding our services, we have established a formal Complaint Resolution Process to address your issues promptly and effectively.

1. Submitting a Complaint:

  • Clients can submit complaints or concerns through any of the following channels:
    • Phone: [Your Business Phone Number]
    • Email: [Your Business Email Address]
    • In-person: Visit our office at [Your Business Address]

2. Initial Contact:

  • Upon receiving a complaint, our customer service representative will acknowledge receipt within [number of hours/days] and initiate the resolution process.

3. Investigation:

  • We will thoroughly investigate the nature of the complaint to understand the issue and identify potential solutions.

4. Resolution:

  • Once the investigation is complete, we will promptly address the complaint and propose a resolution to the client.
  • If necessary, we will schedule a follow-up visit or corrective action to rectify the issue to the client's satisfaction.

5. Communication:

  • Throughout the resolution process, we will maintain open and transparent communication with the client, providing updates on the progress and any actions taken.

6. Client Feedback:

  • After resolving the complaint, we will seek feedback from the client to ensure their satisfaction with the resolution.

7. Documentation:

  • All complaints, investigations, and resolutions will be documented for record-keeping and continuous improvement purposes.

8. Follow-up:

  • We will follow up with the client after a reasonable period to ensure that the resolution has been effective and that they are satisfied with the outcome.

9. Escalation:

  • In the rare event that a complaint cannot be resolved to the client's satisfaction through our standard process, it will be escalated to senior management for further review and action.

10. Client Satisfaction Guarantee:

  • We are committed to ensuring that every client concern or complaint is addressed promptly and resolved to their satisfaction. If a client is not satisfied with the resolution provided, we will work diligently to find a suitable solution.

11. Liability Waiver:

  • While we make every effort to address client complaints promptly and effectively, [Your Cleaning Business Name] shall not be held liable for any damages or losses arising from the provision or resolution of services.

Client Signature: ___________________________ Date: _______________

[Your Cleaning Business Name] Representative Signature: ___________________________ Date: _______________

Thank you for entrusting [Your Cleaning Business Name] with your cleaning needs. If you have any questions or concerns about our Complaint Resolution Process, please do not hesitate to contact us at [Your Contact Information]. We are here to ensure your satisfaction.