[Company Name]
Address: [Company Address]
Phone: [Company Phone Number]
Email: [Company Email Address]
Website: [Company Website]

Service Agreement/Contract

This Service Agreement ("Agreement") is made and entered into between [Company Name] ("Service Provider") and [Customer Name] ("Customer") for the provision of transportation services as detailed below. By signing this Agreement, both parties acknowledge and agree to the following terms and conditions:

1. Service Details

  • Service Date: [Text Field: Service Date]
  • Service Time: [Text Field: Service Time]
  • Pick-Up Location: [Text Field: Pick-Up Location]
  • Drop-Off Location: [Text Field: Drop-Off Location]
  • Vehicle Type: [Dropdown: Select Vehicle Type]
    • Options: Luxury Sedan, SUV, Stretch Limousine, Party Bus, Exotic Vehicle, Wedding Vehicle, Other (Specify)
  • Number of Passengers: [Text Field: Number of Passengers]
  • Event Type: [Dropdown: Select Event Type]
    • Options: Wedding, Airport Transfer, Corporate Event, Special Occasion, Other (Specify)

2. Payment Terms

  • Total Fare: [Text Field: Total Fare]
  • Deposit Amount: [Text Field: Deposit Amount] (due upon signing this Agreement)
  • Remaining Balance: [Text Field: Remaining Balance] (due [X] days before the service date)
  • Payment Method: [Dropdown: Select Payment Method]
    • Options: Credit Card, PayPal, Bank Transfer, Cash, Other (Specify)
  • Late Payment Fee: A late fee of [Text Field: Late Fee Percentage]% will apply if the remaining balance is not paid by the due date.

3. Customer Responsibilities

  • Punctuality:
    The Customer agrees to be at the pick-up location at the scheduled time. A waiting fee of [Text Field: Waiting Fee] per [X] minutes will be applied for delays.

  • Behavior:
    The Customer agrees to ensure that all passengers behave in a respectful and safe manner. The driver reserves the right to terminate the service if inappropriate or unsafe behavior is observed, and no refund will be issued.

  • Damage to Vehicle:
    The Customer will be responsible for any damage caused to the vehicle during the service. Repair or cleaning costs will be charged to the Customer.

    • Damage Charge: [Text Field: Damage Charge Rate]

  • Additional Services:
    Any additional services requested during the service (e.g., extra time, additional passengers) will be billed separately at the applicable rates.

4. Service Provider Responsibilities

  • Vehicle Condition:
    The Service Provider agrees to provide a clean, safe, and well-maintained vehicle for the service.

    • Vehicle Maintenance Details: [Text Field: Vehicle Maintenance (if applicable)]

  • Driver Conduct:
    The Service Provider ensures that all drivers are professionally trained and conduct themselves in a respectful manner, adhering to all traffic laws and safety regulations.

5. Cancellation and Refund Policy

  • Cancellation by Customer:
    • Cancellations made [Text Field: X hours] before the scheduled service will receive a full refund of the deposit.
    • Cancellations made within [Text Field: X hours] of the service will result in a cancellation fee of [Text Field: Cancellation Fee Percentage]% of the total fare.
  • Cancellation by Service Provider:
    The Service Provider reserves the right to cancel the service due to unforeseen circumstances (e.g., mechanical failure, driver illness). In such cases, the Customer will be notified as soon as possible, and a full refund will be issued.

6. Insurance and Liability

  • Insurance Coverage:
    The Service Provider carries standard vehicle insurance for the duration of the service. The Customer is responsible for any personal injury or property damage occurring during the service unless caused by the Service Provider’s negligence.

  • Liability Waiver:
    By signing this Agreement, the Customer releases the Service Provider from liability for claims, damages, or losses, except in cases of negligence or misconduct by the Service Provider.

7. Indemnification

The Customer agrees to indemnify and hold harmless the Service Provider, its employees, and agents from any claims, damages, liabilities, or expenses arising from the Customer’s use of the transportation service, except in cases of negligence or misconduct by the Service Provider.

8. Force Majeure

Neither party shall be held responsible for failure or delay in fulfilling obligations under this Agreement due to events beyond their control, including but not limited to natural disasters, accidents, or governmental actions.

9. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the state of [Text Field: State], without regard to its conflict of law principles.

10. Amendments

Any amendments or modifications to this Agreement must be made in writing and signed by both parties.

11. Acknowledgment and Signature

By signing below, both parties acknowledge and agree to the terms and conditions of this Service Agreement.

Customer Information:

  • Full Name: [Text Field: Customer Name]
  • Phone Number: [Text Field: Customer Phone]
  • Email Address: [Text Field: Customer Email]
  • Billing Address: [Text Field: Customer Billing Address]

Customer Signature: ____________________
Date: ____________________

Service Provider Representative:

  • Full Name: [Text Field: Service Provider Representative Name]
  • Signature: ____________________
  • Date: ____________________

Customer Support

If you have any questions or concerns regarding this Agreement or your service, please contact us at:

  • Phone: [Text Field: Company Phone Number]
  • Email: [Text Field: Company Email Address]

We appreciate your business and look forward to serving you!

Best regards,
[Company Name]